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Assistant Manager (West 6th Street)
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Job Summary:
The Fuel Station Assistant Manager is
responsible for maintaining oversight of all station operations and staff in
the Site Manager’s absence. This position requires a high level of customer
service and customer interaction. Reliable and regular attendance is crucial.
Supervisory Responsibilities:
Day-to-day oversight of Fuel Station staff.
Responsible for assisting the Site Manager with hiring, firing and disciplinary
action as well as provide work direction,
motivation and coaching to staff during shifts to ensure assigned tasks are
completed in accordance with Hattenhauer’s guidelines and expectations.
Essential Functions (in a typical work week):
Any
employee may be required by their manager to perform any of the duties
described in their position description, and other duties which may be
necessary or desirable for which the employee is qualified.
·
Perform all duties of Cashier/Fuel Station
Attendant(s) as needed.
·
Maintain courteous, professional contact
with co-workers, customers, vendors and community at large
·
Support and adhere to execution of
established safety, security, quality guidelines, as well as all other
Hattenhauer policies, procedures, practices, and programs
·
Role-model safe behaviors
·
Provide work direction to staff during shifts to ensure station operations
are covered including, but not limited to customer service, stocking, cleaning,
and food-service
·
Assist with product inventory management
·
Support and adhere to Hattenhauer's cash/money handling and
accountability processes; comply with Loss Prevention processes; effectively
utilize all transactional equipment (cash registers, electronic safe, lottery,
fuel, phone card, EBT, and credit card, etc.) to efficiently process customer
transactions
·
Use, operate, clean, and maintain cleanliness of all food service
equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog
grille, microwave, etc.). Provide assistance to Cashier/Fuel Station Attendants
as needed
·
Inform Site Manager of any issues or concerns that might affect the store's
customer service, safety record, profitability, or adherence to any company's
policies and procedures
Secondary
Functions (in a typical work week):
The individual in this position may be asked,
on occasion, to assist other positions as needed/necessary.
Required
Knowledge, Skills and Abilities:
●
Excellent customer
service skills.
●
Good verbal
communication skills.
●
Ability to operate
available equipment, such as cash registers, calculators, or scanners.
●
Basic mathematical
skills, as needed to make change and give refunds.
●
Knowledgeable about
company's products and services, and customer-related policies.
Education and Experience:
- High school diploma or
equivalent preferred.
- Successful completion of on-the-job training.
- Food handlers card preferred.
- Supervisory experience preferred.
- A combination of relevant work
experience may be considered in lieu of education preferences.
Physical Requirements:
●
Prolonged periods
standing and working on cash register or related equipment.
●
Must be able to lift
up to 15 pounds at times.
●
May need to work
nights, weekends, and holidays on a rotating basis.
●
Ability to perform
repetitive movements over long periods of time.
Work Environment:
●
General retail
environment, which may contain exposure to moderate levels of noise in a
moderate to fast-paced environment. Weekend
and evening hours are required for this position (shift is typically opposite
the Site Manager). Frequent face-to-face
contact with colleagues and customers.